Terms & Conditions.

These Terms & Conditions ('Terms') govern the agreement between Vaada Labs ('Vaada', 'we', 'us') and the individual or business ('Client', 'you') placing an order through vaadalabs.com or signing a project agreement.

By completing payment, you confirm you have read, understood, and accepted these Terms in full.

Vaada delivers web design, development, and AI workflow services as described in the plan purchased (Starter, Growth, or AI-Powered). The exact deliverables are confirmed in a written kickoff document shared on Day 1 via WhatsApp.

Anything not listed in the kickoff document is out of scope. Scope additions after Day 3 require a separate written agreement and may extend the delivery deadline.

Payment is due in full at the time of order. We do not start work until payment is confirmed.

All prices are inclusive of GST. Starter includes domain registration for the first year only. Domain renewals after the first year, and domain registration for other packages, are charged separately at cost as confirmed in the project scope. There is no lifetime domain-registration commitment.

Payments are processed securely via Razorpay. Vaada never stores your card or banking details.

Vaada guarantees delivery by the date agreed in the kickoff document (Day 10 for Starter, Day 14 for Growth, Day 21 for AI-Powered). If we miss that date, you are entitled to a 100% refund of the amount paid - no questions asked.

Refunds are processed within 7 working days of the missed deadline, back to the original payment method.

The refund guarantee is triggered ONLY by Vaada missing the agreed deadline. It does not apply to:

- Dissatisfaction with the design after approvals have been given.

- Change-of-mind cancellations after Day 1 kickoff.

- Delays caused by the Client (see Section 05 below).

- Requests for features outside the agreed scope.

Timely delivery depends on your cooperation. The project clock is paused - and the refund guarantee suspended - if:

- You fail to provide required content (text, images, brand assets, credentials) within 2 business days of our request.

- You do not respond to design approvals within 2 business days.

- A domain transfer, hosting migration, or third-party integration is delayed due to factors outside Vaada's control.

Every pause is logged in writing via WhatsApp at the time it occurs. The deadline is extended by the cumulative duration of all pauses.

Each plan includes a fixed number of revision rounds (2 for Starter, 4 for Growth, included in AI-Powered). Revisions must be submitted as a single consolidated list per round.

Revision requests that constitute new features or significant scope changes will be quoted separately and are not covered under the original payment.

Upon receipt of full payment, all code, design assets, and content produced by Vaada for your project become your property. Vaada retains the right to display the work in our portfolio unless you request otherwise in writing within 14 days of delivery.

Any third-party libraries, fonts, or plugins used remain subject to their own licences.

Both parties agree to keep confidential any non-public information shared during the project. This includes business data, credentials, and pricing details. This obligation survives termination of the agreement.

Vaada's total liability under any claim arising from these Terms is capped at the amount you paid for the project. We are not liable for indirect, consequential, or incidental damages including lost profits or business interruption.

Vaada is not liable for downtime, data loss, or security breaches caused by third-party hosting providers (AWS, Vercel, Cloudflare, etc.) after handover.

Vaada is not in breach of the delivery guarantee if a delay is caused by events beyond our reasonable control, including but not limited to: AWS/Vercel/Cloudflare platform outages (verified by their public status pages), government-mandated shutdowns, natural disasters, or internet infrastructure failures.

In such events, the deadline is extended by the verified duration of the outage.

You may cancel before Day 1 kickoff for a full refund. After the kickoff call has taken place, no cancellation refund is available - the delivery guarantee (Section 04) is your protection from that point forward.

These Terms are governed by the laws of India. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra.

Before initiating any legal proceedings, both parties agree to attempt resolution via good-faith negotiation for a minimum of 30 days.

Vaada may update these Terms at any time. Changes are effective upon posting to vaadalabs.com/terms. The Terms applicable to your order are those in effect on your payment date.

For any questions about these Terms, reach us at namaste@vaadalabs.com or on WhatsApp before placing your order.